Return & Refund Policy

At Packlio, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Returns

You may request a return within 14 days of receiving your order.

To be eligible for a return:

• The item must be unused and in its original condition.

• The item must be in its original packaging with all tags attached.

• Proof of purchase or order confirmation is required.

Non-Returnable Items

We do not accept returns for:

• Used or damaged products caused by the customer.

• Products returned without original packaging.

• Clearance or final sale items (if applicable).

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Shipping charges are non-refundable unless the item received is defective or incorrect.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with photos of the item and packaging.

Contact Us

📞 Phone: (800) 555-0148
📧 Email: support@packlio.com
📍 Address: 1522 N Scottsdale Rd, Tempe, AZ 85288, United States