Last Updated: October 14, 2026

This Privacy Policy describes how Packlio, operated by Packlio LLC (“Packlio,” “we,” “us,” or “our”), collects, uses, discloses, and protects personal information when you visit, use, or make a purchase from packlio.us (the “Site”), contact our customer support team, or otherwise interact with our services.

By using our Site, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with our Site, we may collect the following categories of information.

Contact Information

This may include your:

• Name

• Email address

• Phone number

• Billing address

• Shipping address

Order and Transaction Information

When you place or attempt to place an order, we may collect information such as:

• Products purchased or viewed

• Order number

• Order status

• Shipping and delivery information

• Returns, refunds, exchanges, and cancellation information

• Transaction-related information

Payment Information

Payments are processed through the payment methods available at checkout.

Payment information may be handled by Shopify and applicable third-party payment processors. We generally do not directly store complete payment card numbers.

The payment methods available to you may vary and will be displayed during checkout.

Account Information

If customer account functionality is available, we may collect information associated with your account, including login-related information, order history, and account preferences.

Customer Support Information

If you contact us, we may collect the information you provide in your message, including your contact details, order information, photographs, return or refund requests, and other information necessary to respond to your inquiry.

Device and Usage Information

When you visit our Site, certain technical information may be collected automatically, such as:

• IP address

• Browser type

• Device information

• Operating system

• Pages viewed

• Referring URLs

• General interaction with the Site

• Cookie and similar technology information

The information collected depends on the technologies and services operating on our Site.

2. How We Use Personal Information

We may use personal information to:

• Process and fulfill orders

• Process payments

• Arrange shipping and delivery

• Provide order and shipment updates

• Manage returns, refunds, exchanges, and cancellations

• Respond to customer service inquiries

• Maintain and improve our Site and services

• Detect and prevent fraud, abuse, and unauthorized transactions

• Maintain the security of our Site

• Comply with applicable legal and regulatory obligations

• Maintain business and transaction records

• Communicate with customers about their orders or requests

• Provide marketing communications where permitted and subject to applicable choices and consent requirements

We use personal information only for legitimate business purposes and as otherwise permitted or required by applicable law.

3. How We Share Personal Information

We may disclose personal information to service providers and other parties that assist us in operating our business.

These may include:

Ecommerce Platform

Our store is operated using Shopify, which provides ecommerce technology and related services necessary to operate the Site and process transactions.

Payment Processors

Payment information may be shared with Shopify and the applicable payment providers available through checkout for payment authorization, processing, fraud prevention, and transaction management.

Shipping and Fulfillment Providers

We may share information such as your name, shipping address, phone number, email address, and order details with shipping and fulfillment providers as necessary to deliver your order.

We currently use FedEx for shipping.

Technology and Service Providers

We may use providers that assist with website hosting, analytics, security, customer support, order tracking, marketing, communications, fraud prevention, and other business functions.

These providers may process personal information only as necessary to perform services for us and subject to their applicable contractual and legal obligations.

Legal Requirements

We may disclose personal information when reasonably necessary to comply with applicable laws, regulations, legal processes, court orders, or lawful government requests.

We may also disclose information where necessary to protect our rights, customers, business, or others from fraud, security threats, or unlawful activity.

Business Transactions

If Packlio LLC or the Packlio business is involved in a merger, acquisition, restructuring, financing, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction where permitted by law.

4. Cookies and Similar Technologies

Our Site may use cookies, pixels, local storage, and similar technologies to operate and improve the website.

These technologies may be used to:

• Keep the shopping cart functioning

• Remember preferences

• Maintain website security

• Understand website performance and usage

• Support checkout functionality

• Measure marketing effectiveness

• Provide relevant advertising where permitted

Some cookies are necessary for the Site to function, while others may relate to analytics, preferences, or advertising.

Your browser may allow you to block, delete, or otherwise control cookies. Disabling certain cookies may affect some Site functionality.

Where required by applicable law, additional cookie controls or consent options may be provided.

5. Advertising and Analytics

We may use analytics and advertising technologies to understand how visitors interact with our Site and to measure the effectiveness of advertising.

Depending on the services enabled on the Site, certain information about your device and website activity may be shared with analytics or advertising providers in accordance with applicable law.

Where required, we will provide appropriate choices regarding these technologies.

6. Marketing Communications

If you choose to receive marketing emails or other promotional communications from us, we may use your contact information to send information about products, promotions, or store updates.

You may unsubscribe from marketing emails using the unsubscribe option included in applicable marketing messages.

Transactional communications concerning orders, shipping, returns, refunds, security, or customer service are not considered promotional communications and may still be sent when necessary.

7. Data Retention

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including to:

• Complete transactions

• Provide customer support

• Maintain business and financial records

• Resolve disputes

• Prevent fraud

• Enforce agreements

• Comply with applicable legal obligations

Retention periods may vary depending on the type of information and applicable requirements.

8. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information.

However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security of personal information.

Customers are responsible for maintaining the confidentiality of any account credentials they use in connection with our Site.

9. Your Privacy Rights

Depending on where you live and applicable law, you may have certain rights concerning your personal information.

These may include the right to:

• Request access to personal information we maintain about you

• Request correction of inaccurate personal information

• Request deletion of certain personal information

• Request information about how personal information is used or disclosed

• Withdraw certain consent where processing relies on consent

• Opt out of certain marketing communications

• Exercise other privacy rights available under applicable law

These rights are subject to applicable exceptions and verification requirements.

To submit a privacy request, contact us at support@packlio.us.

We may need to verify your identity before completing certain requests.

10. U.S. State Privacy Rights

Residents of certain U.S. states may have additional privacy rights under applicable state privacy laws.

Depending on your state and whether the applicable law applies to our business and processing activities, these rights may include access, correction, deletion, portability, and rights relating to certain uses or disclosures of personal information.

We will process valid requests in accordance with applicable law.

If our data practices constitute a “sale,” “sharing,” or targeted advertising under an applicable state privacy law, any legally required opt-out mechanism will be provided.

We do not intend this Privacy Policy to represent that a particular state privacy statute applies to Packlio LLC when its legal applicability thresholds have not been met.

11. Children's Privacy

Our Site is not intended for children under the age of 13, and we do not knowingly collect personal information directly from children under 13.

If you believe a child has provided personal information to us improperly, please contact us at support@packlio.us.

12. Third-Party Links

Our Site may contain links to third-party websites or services.

We are not responsible for the privacy, security, content, or practices of websites or services that we do not control.

We encourage customers to review the privacy policies of third-party services before providing personal information to them.

13. International Data Processing

Some service providers used to operate our Site may process information in locations outside your state or country.

Where applicable, personal information may therefore be transferred to and processed in jurisdictions with different data protection laws.

Such processing will be handled in accordance with applicable legal requirements and the practices of the relevant service providers.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, technology, legal requirements, or services.

When changes are made, we may update the “Last Updated” date at the top of this page.

We encourage you to review this Privacy Policy periodically.

15. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or a privacy-related request, please contact:

Packlio
Operated by Packlio LLC

Business Address:
1522 N Scottsdale Rd
Tempe, AZ 85288
United States

Email: support@packlio.us
Phone: +1 (206) 377-9783

Support Hours:
Monday–Friday: 9:00 AM–6:00 PM CT
Saturday–Sunday: Closed

Website: packlio.us

Response Time: Within 1 business day