**Last Updated: October 14, 2026**

This Payment Policy explains how payments are handled for purchases made through **Packlio**, operated by **Packlio LLC**, at **packlio.us**.

## Accepted Payment Methods

Our online store uses a **Shopify-powered secure checkout**.

Depending on the payment methods currently enabled and available for your transaction, checkout may offer options such as:

- Visa
- Mastercard
- American Express
- PayPal
- Other payment methods supported and enabled through our Shopify checkout

The **payment methods displayed at checkout are the current payment options available for your order**.

Availability of a particular payment method may vary depending on checkout configuration, transaction details, or the payment provider.

## Currency

All prices on **packlio.us** are displayed and processed in **U.S. Dollars (USD)** unless otherwise clearly stated during checkout.

Please review the final order total before submitting payment.

## Payment Processing

Payment must be successfully authorized before an order can proceed through fulfillment.

When you submit an order, the applicable payment provider may perform authorization, fraud-prevention, and security checks.

If payment cannot be authorized, your order may not be completed or may require additional action.

## Secure Checkout

Payments are processed through the secure payment services available through our **Shopify-powered checkout** and applicable payment providers.

Packlio does not generally store complete payment card numbers directly on its website.

Payment information is handled by the applicable payment processor in accordance with its security and privacy practices.

## Order Charges

Before completing your purchase, checkout will display the applicable order charges, which may include:

- Product price
- **$10.00 flat-rate shipping**
- Applicable taxes, where required
- Any valid discounts or promotions applied to the order

Please review the final amount displayed at checkout before submitting your order.

## Payment Authorization

By submitting payment information, you represent that you are authorized to use the selected payment method and that the information provided is accurate.

Your bank, card issuer, PayPal, or another payment provider may decline or restrict a transaction for reasons determined by that provider.

If your payment is declined, please verify your payment information or contact the applicable payment provider for assistance.

## Payment Verification

In some circumstances, an order may require additional review to help prevent fraud or unauthorized transactions.

We may contact you using the information provided with your order if reasonable verification is required.

We will never ask you to send your complete payment card number or sensitive card security information by ordinary email.

## Pricing

We make reasonable efforts to ensure that product prices displayed on our website are accurate.

If an obvious pricing or listing error is identified before fulfillment, we may contact you regarding the issue and available options.

Where appropriate, you may choose to proceed at the correct price or cancel the affected order.

## Taxes

Applicable taxes, where required, will be calculated and displayed during checkout based on the order and applicable requirements.

The final amount due will be shown before you complete your purchase.

## Discounts and Promotional Codes

If a valid promotional code is available, it must generally be entered during checkout before the order is completed.

Promotions may be subject to specific eligibility requirements, expiration dates, product exclusions, or other terms disclosed with the applicable offer.

Unless otherwise stated, promotional discounts cannot be applied retroactively to previously completed orders.

## Refunds

Approved refunds are issued to the **original payment method used for the purchase**.

Once an eligible refund has been approved, we generally process it within **5–10 business days**.

After we issue a refund, your bank, card issuer, PayPal, or other payment provider may require additional time to make the funds available in your account.

For complete information about returns and refunds, please review our **Return & Refund Policy**.

## Order Cancellations

Order cancellation requests are allowed when they can reasonably be completed before fulfillment or shipment.

Please contact **[support@packlio.us](mailto:support@packlio.us)** as soon as possible if you need to cancel an order.

If an order has already entered fulfillment or shipped, cancellation may no longer be possible. Eligible products may instead be returned after delivery according to our Return & Refund Policy.

## Payment Disputes

If you believe there is an issue with a charge from Packlio, please contact our customer support team first so we can review the transaction and assist with the issue.

Nothing in this section limits any rights you may have through your payment provider or under applicable law.

## Contact Us

If you have questions about payments, billing, refunds, or an order, please contact:

**Packlio**  
Operated by **Packlio LLC**

**Business Address:**  
1522 N Scottsdale Rd  
Tempe, AZ 85288  
United States

**Email:** [support@packlio.us](mailto:support@packlio.us)  
**Phone:** +1 (206) 377-9783

**Support Hours:**  
Monday–Friday: 9:00 AM–6:00 PM CT  
Saturday–Sunday: Closed

**Website:** [packlio.us](https://packlio.us/)

**Response Time:** Within 1 business day