Last Updated: October 14, 2026

At Packlio, operated by Packlio LLC, we want customers to feel confident when shopping with us. If you are not satisfied with your purchase, you may request a return in accordance with the policy below.

30-Day Return Policy

We accept eligible returns within 30 days of delivery.

To qualify for a return, the item must be in its original condition, unused, unworn, and returned with its original packaging, tags, accessories, and other components included with the order, where applicable.

Items that show signs of use, damage caused after delivery, misuse, alteration, or missing components may not qualify for a return.

How to Request a Return

Before sending an item back, please contact our customer support team:

Email: support@packlio.us
Phone: +1 (206) 377-9783
Support Hours: Monday–Friday, 9:00 AM–6:00 PM CT
Saturday–Sunday: Closed

Please include your order number, the item you wish to return, and the reason for the return.

Our support team will review your request and provide return instructions. Please do not send a product back without first contacting us and receiving return instructions.

Return Shipping

For standard returns, including returns due to a change of mind or personal preference, the customer is responsible for return shipping costs.

Original shipping charges are not refundable unless otherwise required by applicable law or the return results from an error on our part.

We recommend using a trackable shipping service when returning an item. Packlio is not responsible for return packages lost or damaged while being shipped back to us, except where otherwise required by applicable law.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible at support@packlio.us.

Please provide your order number, a description of the issue, and photographs or other relevant information where requested. We will review the issue and provide an appropriate resolution.

Where the return is required because of an incorrect, damaged, or defective item for which we are responsible, applicable return shipping costs will be covered by us.

Exchanges

Exchanges are allowed for eligible products.

To request an exchange, contact support@packlio.us within the 30-day return period. The product must meet the same eligibility requirements described in this policy.

Exchange availability may depend on current product and variant availability.

Restocking Fee

We do not charge a restocking fee for eligible returns.

Restocking Fee: $0

Customers remain responsible for standard return shipping costs unless the return results from an incorrect, damaged, or defective item for which we are responsible.

Refunds

Once your returned item is received and inspected, we will notify you regarding the status of your refund.

If the return is approved, the refund will be issued to the original payment method.

Approved refunds are generally processed within 5–10 business days. After we issue the refund, your bank, card issuer, or payment provider may require additional time to post the funds to your account.

We cannot control processing times imposed by financial institutions or payment providers.

Non-Returnable Items

Certain items may not be eligible for return if they:

• Have been used, worn, altered, or damaged after delivery

• Are missing original packaging, tags, components, or accessories

• Are not returned in their original condition

• Are returned outside the 30-day return period

• Are otherwise excluded from returns in accordance with this policy and applicable law

These conditions do not limit any rights customers may have under applicable consumer protection laws.

If you are unsure whether your item is eligible for return, please contact us before sending it back.

Order Cancellations

Order cancellations are allowed.

If you need to cancel an order, contact us at support@packlio.us as soon as possible after placing your order.

If an order has already entered fulfillment or has been shipped, we may not be able to cancel it. In that situation, you may request a return after delivery in accordance with this Return & Refund Policy.

Refund Method

Refunds are issued to the original payment method used for the purchase. We do not normally issue refunds through a different payment method.

Return Address

Do not send a return without first contacting our customer support team.

Once your return request has been approved, we will provide the applicable return instructions and return destination.

Please note that the business address listed below is our business contact address and should not be used for product returns unless our customer support team specifically instructs you to do so.

Contact Us

If you have questions about a return, refund, exchange, or cancellation, please contact us:

Packlio
Operated by Packlio LLC

Business Address:
1522 N Scottsdale Rd
Tempe, AZ 85288
United States

Email: support@packlio.us
Phone: +1 (206) 377-9783

Support Hours:
Monday–Friday: 9:00 AM–6:00 PM CT
Saturday–Sunday: Closed

Website: packlio.us

Response Time: Within 1 business day